Find practical information about our shipping policy, how to return your order and what to do in case of a damaged arrival below!
General Shipping Info
All orders submitted in the Next Level Dubstep webshop will be processed & dispatched by our distribution partner Triple Vision Record Distribution, situated in Rotterdam – The Netherlands. Orders are processed from Monday till Friday and usually shipped out within 24 hours from receiving the payment confirmation unless stated or contacted otherwise. Transport of physical orders is mainly provided by your local postal service and includes a tracking number for each order/package.
Once an order is shipped you will receive a shipped and/or order complete notification. You will also receive another email from the postal company with updates with your tracking information.
Please make sure to provide 100% correct delivery address details and include a correct phone number & email address. Incorrect and/or insufficient address details can cause delays with the delivery. Customer Services will try to contact the receiver in order to correct/update the address for a new delivery attempt. If it turns out that the package can not be delivered, then it will be returned to Triple Vision where all orders are processed.
If the package hasn’t arrived after 28 days from shipping out please make sure to contact email@example.com so we can check for a solution.
In case a package can not be delivered or hasn’t been collected in time. The transporter will return the shipment to Triple Vision in Rotterdam, NL. Return shipping costs are calculated and once the package has arrived, return costs will be deducted from the refund to the customer.
In case of a damaged arrival it is important to report the damage as soon as possible within a maximum of 48 hours from the moment of delivery/collection. Please take the below info into account, this will enable us to find a solution for your query by for example shipping out replacements or sending a refund for your order.
It’s highly recommended to take pictures of the transport package as how it was delivered, this includes visible outer damage and the shipping label as originally attached or if the package was already opened make sure to take pictures of the affected items inside. We as the shipper can request the receiver to send us pictures that could help us processing the damage claim. Please send pictures to firstname.lastname@example.org
After 48 hour limit
Reports filed after 48 hours are no longer eligible for a damage inspection and can not be processed for claims. Next Level Dubstep and Triple Vision can not be held responsible for any losses and/or customer compensation if the report was filed after the 48 hour limit.